'Changing Business'

No matter how you look at it, the world is changing and along with it, business is changing too.  For many companies, the way business is conducted today has changed almost beyond recognition to that of only ten or twenty years ago, thanks to the emergence of the internet and integrated mobile access technologies.

The applications we use to communicate and carryout business transactions are becoming much simpler to use and at the same time much more sophisticated. In recent times, completely new business models have been created - where companies that choose to give away their core products for free have become some of the richest players on earth.

With all this change, one thing remains, people. People need to be found, recruited, educated, motivated, re-motivated, removed, replaced, re-defined, re-aligned. Luckily, business is still about people. Luckily our shareholders are still human (even though it might not seem so, sometimes)!

In this 'Brave New World' the role of the Change Manager is becoming ever more important. Today's change manager needs to be a true professional. He, or she, needs to have  both the in depth theory of their craft and also the hard experience of making change happen.  Real change management is about managing change (making sure things happen in a different way) and not the other way around (trying to get control on what is changing).  In this sense, today’s effective change managers have moved more towards project management (getting the job done) and away from consultancy.

As my regular readers know, in my weekly blogs I share my observations from a business change perspective and I strongly encourage others to do the same in their contributions. (Notice that on my new blog platform, all my contributors are credited and are given top exposure in the right hand column for the entire world to see).

Each week I will continue to cover almost any topic related to business and business management and practices. From the trivial to the complex, sometimes funny, sometimes tragic, sometimes both - but (I hope) my content will always be real, relevant, tangible, pragmatic, useful, interesting and entertaining.

How long will I keep this blog up?

For as long as people keep reading and responding, for as long as it has purpose.

Have a good week,

Harley

 

Comments

Thank you for your question, the difference is this:
Often, when companies are going through changes, they bring in change managers to try and make the change as smooth as possible, which is ok, to a point. But 'real’ change management should be about working with the company to ensure the changes that are needed actually happen, within the time frame required. Designing for and bringing about change in a controlled way.
A simple example: Company X wants to introduce a new IT help desk tool, the support team are not happy, they fear for their jobs. So the 'consultant' change manager advises not to bring the change in yet, advising on prolongation and possible alternatives etc. (they side too much with those that must change). While the new wave, project management focused, change managers take the trouble to understand exactly why the change is required and make a serious risk analysis, focusing on building a plan to allow for a successful change with an ‘acceptable’ amount of dissent. i.e. the change manager in scenario two knows that the change will cause upset, but takes this into account and plans for it. He or she is not afraid to take on the challenge, and constantly looks for ways for how things can be done, rather than advise on how they can best be mitigated or avoided.
Often in life businesses need to make radical changes to ensure survival, and as long as the change manager focuses on why the changes are needed and finds creative ways to convince the stakeholders to accept the pain of change, based upon the simple fact that the net end result will be worth it, then they are doing their job.
A further comment: It is not often the change manager that decides why a change is needed; they are mostly there to ensure change happens in a professional and responsible way.
End note: A change can only last if the people that need to change, come on board and embrace it. But before this happens there is an inevitable cycle of denial, anger and submission that the people facing change need to go through. No one likes change when it is involuntarily brought upon them, and only a foolish change manager forgets or disrespects this axiom.

Real change management is about managing change (making sure things happen in a different way) and not the other way around (trying to get control on what is changing
What is the difference between getting control and making sure that that things happen in a different (probably your) way?

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